Okdesk. Field service & CMMS

Manage field service operations and ticket resolution with Okdesk. Field service & CMMS, the mobile workplace built for service engineers and field workers who need to stay productive on the go.

Field service management has never been simpler. Whether you're handling help desk tickets, post-sale support, or onsite service calls, you'll have every tool you need at your fingertips. Dispatch teams, service engineers, and contractors can all work together seamlessly from their smartphones, ensuring tickets are resolved on time and customers stay satisfied.

Take control of your workflow with complete ticket management capabilities. Change ticket status, reassign work to team members, add comments visible to clients or keep internal notes private, and attach photos directly from your camera as proof of completed work. Register the actual time spent on each job, specify labor costs or equipment expenses, and even create new tickets from the field. Every core help desk feature is optimized for mobile, so you're never waiting for a desktop to get things done.

Stay connected even when you're not. Okdesk's offline mode ensures your team can continue processing tickets and accessing previously uploaded information—comments, attachments, and ticket details—even when internet access drops. Once connectivity returns, all changes sync automatically. This means your field workers never lose productivity, whether they're in a basement, a warehouse, or between job sites.

Know what matters the moment it happens. Real-time push notifications alert you to new tickets, client messages, and important updates so nothing slips through the cracks. Integration with mapping apps makes route planning effortless, turning addresses into navigable directions in seconds. Use QR code functionality to quickly register infrastructure assets, inventory items, or link tickets to equipment—speeding up the documentation process in the field.

Collaboration across your team becomes instant. Communicate directly with ticket initiators, dispatchers, and colleagues from within the app, eliminating the need to switch between platforms. Share photos, signatures, and work evidence in real time, creating a complete audit trail of service delivery.

Built on the expertise of 10,000+ companies across Russia, the CIS, Europe, and Latin America, Okdesk. Field service & CMMS delivers the reliability and feature depth that professional service organizations demand. Your team gets a fully-featured mobile solution that transforms how field service happens.